As a technical apparel brand from Japan with roots in skiing, we are striving to preserve beautiful snow playgrounds for the next generations. Side by side with our sustainable goals, and our hopes to sustain a future with snow, Goldwin will start a free repair service for all products purchased, ensuring the life of a garment is continually extended.
Goldwin not only pursues functionality, durability, and comfort for longer use but goes through strict quality control in all steps of production such as design, material selections, processing, and manufacturing. We take extra care by repairing and recovering its original function in case of its damage or functions hinder its use.
Our repair service starts with our wish that one will cherish the life of our products by repairing and taking good care of them. Also, the hope is that this will contribute to reducing apparel waste, and overconsumption, and conserve our future with snow.
What is covered?
What cannot be repaired?
Please note some products may not apply
・Socks and under wears
・Natural breakdown of colors and materials over an extended time
・Other damages that our repair center claims are unrepairable
Free of charge
**We require that products accepted for repair be clean. Charges will be assessed if cleaning is necessary, or the product may be returned to you if it cannot be adequately cleaned.
Please make sure that the shipping must be pre-paid to our Tokyo office , the package is insured for full replacement value, and you use a shipping method that will provide you with a tracking number. Goldwin will not be liable for lost inbound packages.
How to submit your repair requests?
1. Online : Please submit repair requests from below. Detailed information about the products
must be provided.
How long does it take for repair in the Japan factory?
Our typical turnaround time is 6-8 weeks from the time we receive your product at our
Japan factory until it is returned. In some cases, we can get it back to you sooner. In some
cases, it may take longer.
During peak season our turnaround time can be longer than eight weeks.
If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.